These Terms of Use (hereinafter referred to as the "Terms") set out the terms of use for the shopping site "KOKOWA" (hereinafter referred to as the "Service") provided by KOKOWA Co., Ltd. (hereinafter referred to as the "Company"), as well as the rights and obligations between the Company and its customers. To use the Service, you must read the entire text of these Terms and agree to them.

Article 1 (Application)

The purpose of these Terms is to define the terms of service provision and the rights and obligations between our company and you regarding the use of this service, and they apply to all relationships between you and our company regarding the use of this service. You may use this service only after agreeing to these Terms.

The rules and guidelines regarding the use of this service posted by our company on this service constitute part of these terms and conditions.

Article 2 (Ordering and Shipping of Products)

You can purchase products from us through this service. If you wish to purchase a product, you must apply to purchase the product in accordance with the method specified by us.

A sales contract will be concluded between you and us when we receive your order, confirm necessary details such as stock availability and delivery date, and then send you a notification of order processing confirmation to the email address you entered.

Products will be delivered in accordance with the " Delivery Policy " (hereinafter referred to as the "Delivery Policy") posted on this service. You acknowledge in advance that if there are any errors or incorrect entries in the order details or required input fields, or if there are transportation reasons such as traffic conditions, the year-end and New Year holidays, bad weather, or other circumstances, we may not be able to deliver the product by the date and time specified in the User Guide.

Title and risk of loss for the Products shall pass to you upon delivery by the carrier, except in cases of payment by credit card.

If the customer refuses to accept delivery of the product or if the product cannot be delivered to the delivery address due to other reasons on the customer's part, the Company will be relieved of its obligation to deliver the product and may charge the customer the equivalent amount of the product.

Article 3 (Prohibited acts by customers)

You must not do the following:

• Use of the Service in a manner that deviates from normal use
• Any act that interferes with our business
• Any act that damages the reputation or credibility of our company
• Any act that infringes or may infringe trademark rights, copyrights, privacy rights, or other rights
• Entering false information when using this service
• Placing an order using a login ID or password in the name of another person
• Reselling our products, listing or selling them on auction sites, or preparing for such, or placing orders or applying for samples for any other profit-making purposes.
• Repeated refusal to accept products without a valid reason
• Credit card fraud
• Unauthorized acquisition and use of other people's personal information
• Sending or posting harmful computer programs to this service or our email addresses
• Attacks on the servers, systems, or security of this website
• The act of one user obtaining multiple user IDs
• Any other act that the Company deems inappropriate

Article 4 (Transactions)

If a customer falls under any of the following items, we may restrict, refuse or suspend transactions.

• If any of the prohibited acts set forth in the preceding article is committed or if the Company determines that an order has been placed that violates the same.
• If you are unable to pay by credit card when applying for a credit card payment
• When we are unable to contact you by the means of contact you have provided, such as telephone or email
• If you do not respond to our inquiries regarding your order
• If you have made repeated returns and exchanges and we have sent you a notice stating that we may no longer be able to accept returns or exchanges in the future, and we have determined that it is difficult to continue normal transactions with you
• Any other case in which the Company determines that it is inappropriate to continue the transaction

If we determine that you may fall under any of the items in the preceding paragraph, we may withhold shipment of the product until it is clear that you do not fall under any of the items in the preceding paragraph.

If the customer incurs any damage as a result of the measures taken by the Company under this Article, the Company shall not be liable for any such damage.

Article 5 (Membership Registration)

This service can be used without registering as a member, but the following functions can only be used by those who have registered as a member in the manner prescribed by this service. Customers who have registered as members in the form prescribed by this service are referred to as "members."

• Check your order history on your My Page.
• Register and manage delivery addresses.
• Other member benefits may also be available.

Customers who wish to register as members of the Service may apply to register to use the Service by agreeing to abide by these Terms and Conditions and providing the Company with certain information specified by the Company (hereinafter referred to as "Registration Information") in the manner specified by the Company.

The Company will determine whether or not to register a customer who has applied for registration pursuant to the preceding paragraph (hereinafter referred to as the "Registration Applicant") in accordance with the Company's standards, and if the Company approves the registration, the Registration Applicant will be notified of that fact. The Registration Applicant's membership will be completed upon the Company sending the notification set forth in this paragraph.

If the applicant falls under any of the following items, we may refuse registration or re-registration, and we are under no obligation to disclose the reasons therefor.

• If the person does not exist
• If all or part of the registration information provided to the Company is false, incorrect, or missing
• If the person is an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of the guardian, curator, or assistant.
• If you are under 20 years old
• If the Company determines that the applicant for registration is a person who has previously violated a contract with the Company or a related party.
• If an applicant who has previously withdrawn from the membership applies for registration before the period specified by the Company has elapsed since the date of withdrawal.
• If the Company determines that you are a member of anti-social forces (meaning organized crime groups, members of organized crime groups, right-wing groups, anti-social forces, and other similar entities; the same applies hereinafter), or that you have some kind of interaction or involvement with anti-social forces, such as cooperating with or being involved in the maintenance, operation, or management of anti-social forces through funding or other means.
• If you have been subject to measures set forth in Article 12 (Suspension of Use/Cancellation of Registration)
• If you are already registered as a member
• Any other case in which the Company determines that registration is inappropriate

If there are any changes to the registered information, the member must notify the company of the changes without delay in the manner specified by the company. The company shall not be liable for any damages incurred by the member due to failure to change the registered information.

Article 6 (Management of Member ID and Password)

Members shall, at their own responsibility, properly manage and store their member IDs and passwords for this service, and shall not allow a third party to use them (including, but not limited to, lending, transferring, changing the name, buying and selling, etc.).

All actions and results of actions taken using a member ID and password will be deemed to have been taken by the member to whom the member ID and password was assigned, and the member will bear full responsibility therefor.

To ensure the security of their passwords, members shall take responsibility for paying attention to the following points.

Do not use the password registered for this service for other services.

Change your password at appropriate intervals.

The member shall bear responsibility for any damages incurred due to insufficient management of the password or member ID, erroneous use, or use by a third party, and the Company shall not bear any responsibility whatsoever.

If a Member discovers that his/her Member ID and password have been used fraudulently by a third party, he/she must immediately notify the Company.

If the Company deems it necessary, such as if there is a risk of a member's password being used fraudulently, the Company may unilaterally change the member's password. In such cases, the Company will notify the member that the password has been changed and the new password in a manner prescribed by the Company.

Article 7 (Withdrawal)

A member may withdraw from the Service and cancel his/her registration as a member by notifying the Company in the manner prescribed by the Company.

Upon cancellation of membership, a member will lose all rights to use the Service.

If a Member has any debts owed to the Company upon withdrawal from the Membership, all such debts will automatically become due and payable, and the Member must immediately pay all such debts to the Company.

The handling of customer information after cancellation shall be in accordance with the provisions of Article 11 (Handling of Customer Information).

Article 8 (Disclaimer of Warranties and Exemption from Liability)

We make no guarantee that the Service will meet your specific objectives.

The Company shall not be liable for any compensation for any interruption, suspension, termination, unavailability or change of the provision of the Service by the Company, the deletion or loss of any messages or information sent by the Customer to the Service, the cancellation of the Membership registration, the loss of registered data or failure or damage to equipment due to the use of the Service, or any other damage suffered by the Customer in relation to the Service (hereinafter referred to as "Damages").

We shall not be liable to compensate you for any damages incurred by you arising from the Service due to reasons attributable to us in an amount exceeding the amount of the price of the products paid by you to us in connection with the individual transaction in which our default or tort is found, nor shall we be liable to compensate you for any incidental, indirect, special, future, or lost profit damages.

We cannot be held responsible for any inconvenience caused to you due to delays in communication from us or the arrival of products or non-delivery caused by incomplete information entered by you.

We shall not be liable for any transactions, communications, disputes, etc. that arise between you and other customers or third parties in connection with this service, except in cases where such disputes are due to our willful misconduct or gross negligence.

Information registered by the customer on this service may be deleted without prior notice to the customer if it exceeds a certain period or amount specified by our company.In addition, information registered by the customer on this service may be deleted without prior notice to the customer when it is necessary for the operation and maintenance of this service other than as specified in these terms and conditions.

With regard to third-party software used to provide the Service, we do not guarantee its safety, accuracy, reliability, or usefulness, or that such software is not infected with a computer virus, or that defects or bugs will be corrected.

We shall not be liable for any non-delivery of orders or any damages resulting from such orders due to problems on the Internet.

The Company may temporarily suspend the provision of the Service without prior notice to the Customer in the following cases. The Company shall not be liable for any compensation even if the Customer suffers damage as a result of such suspension.

• When it is necessary to urgently perform maintenance on the systems, servers, etc. used by our company or to deal with problems with said servers, etc.
• When it becomes difficult to provide the Service due to interruptions or malfunctions of the online system caused by natural disasters, fires, epidemics, power outages, or line failures of telecommunications carriers, etc.
• When it becomes difficult to provide the Service due to laws, regulations, administrative actions, etc.
• When it becomes necessary to temporarily suspend or stop the Service due to other operational, management, or technical reasons.

If these Terms constitute a consumer contract as defined by the Consumer Contract Act, the provisions of these Terms that completely exempt our company from liability for damages shall not apply. In such cases, if the damage suffered by the customer is due to our default or tort, our company shall be liable for damages up to the amount of damage suffered directly by the customer. However, this does not apply if our company is guilty of willful misconduct or gross negligence.

Article 9 (Copyright, etc.)

The copyright (meaning the rights stipulated in Articles 21 to 28 of the Copyright Act) for the websites used in the Service, as well as the constituent images, videos, text, layout, and design, etc., belongs to the Company or to those who have granted licenses to the Company, unless otherwise specified between the parties.

You may not use any information provided through this service beyond the scope of copyright restrictions, such as personal copying as permitted by copyright law, without our permission.

Article 10 (Confidentiality)

You shall treat confidentially any non-public information disclosed by us in connection with the Service with the request that you treat it as confidential, unless you have our prior written consent.

Article 11 (Handling of Customer Information)

Our handling of your customer information will be governed by our separate " Privacy Policy ," and you agree that we will handle your customer information in accordance with this Privacy Policy.

We may use, at our discretion, any information, data, etc. provided by you to us as statistical information in a form that does not identify individuals, and you shall not object to this.

Article 12 (Suspension of Use and Cancellation of Registration)

If any of the following circumstances apply to you, we may temporarily suspend your use of the Service or, if you are a Member, cancel your membership without prior notice or warning.

• If any provision of these Terms and Conditions is violated If it is discovered that the registration information contains false information
• If payments are suspended or the User becomes unable to make payments, or if a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, or similar proceedings.
• If you have not used the Service for more than five years
• If we determine that we cannot contact you via your registered email address
• In cases where any of the items in Article 5, Paragraph 4 apply
• When there is a delay in payment of fees for the Service or other non-performance
• When the Company's business is significantly disrupted by excessive long-term phone calls, repeated similar inquiries, or forcing a customer to do something that is not an obligation or reason.
• In addition, if the Company determines that use of the Service or registration as a member is inappropriate.

If any of the events set forth in the preceding paragraph apply to you, all of your debts to us will automatically become due and you will be required to immediately pay all of your debts to us.

We shall not be liable for any damages incurred by you as a result of any action taken by us pursuant to this Article, except in cases where such damages are due to our willful misconduct or gross negligence.

Article 13 (Changes and Termination of the Service)

We reserve the right to change, suspend, or discontinue the Service at any time without notice for our convenience.

We shall not be liable for any damages incurred by you as a result of any measures taken by us pursuant to this Article.

Article 14 (Changes to these Terms and Conditions)

If any of the following applies, the Company may revise the contents of these Terms and Conditions without obtaining the consent of the User, and the User shall accept this without objection.

• If the change to these Terms and Conditions is in the general interest of members
• The change to these Terms and Conditions does not contradict the purpose of the contract and is reasonable in light of the necessity of the change, the appropriateness of the content of the change, the content of the change, and other circumstances related to the change.

When revising these Terms for the reasons set forth in the preceding paragraph, the Company will determine the effective date and will make the following matters known to the User by posting them on its website or by other means prior to the effective date:

• Changes to these Terms and Conditions
• Changes to these Terms and Conditions
• Effective date

Users are deemed to have agreed to the revised Terms of Use without any objections when they use the Service after the Terms have been revised.

Article 15 (Contact and Notification)

Inquiries regarding this service should be made using our designated inquiry form or by telephone. Please note that we cannot respond to inquiries made through methods other than the inquiry form, such as in person at our office. Our contact information is as follows.

telephone number: 050-6875-5261
Email address: support@kokowa.co.jp

Any contact or notice from us to you will be made in the manner specified by our company.

Article 16 (Compensation for damages)

If a customer causes damage to another customer or a third party through the use of this service, the customer shall resolve the matter at their own responsibility and expense and shall not cause any damage to our company.

If a customer causes damage to the Company through an act that violates these Terms and Conditions or through fraudulent or illegal conduct, the Company may claim appropriate compensation for damages from the customer.

Article 17 (Severability)

Even if any provision or part of any provision of these Terms and Conditions is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and Conditions and the remaining parts of the provision that is determined to be invalid or unenforceable shall continue to be in full force and effect.

Article 18 (Governing Law and Jurisdiction)

These Terms and Conditions shall be governed by the laws of Japan. In addition, even if a sale of goods occurs through the Service, it is agreed that the application of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded.

Any disputes arising out of or relating to these Terms and Conditions shall be submitted to the exclusive jurisdiction of the district court with jurisdiction over our head office location.