Shipping Policy

Shipping time

Once your order is confirmed, we will ship your item within 3 business days.
For back-ordered or pre-ordered items, we will ship the product within 3 business days after delivery.

  • If you pay for regular in-stock items and pre-order items at the same time, the pre-order items will be shipped together on the delivery date.
  • We do not ship on Saturdays, Sundays, or holidays.
postage

A flat rate of 750 yen (tax included) per delivery address | 1,350 yen (tax included) for Okinawa
If the total amount of your purchase is 11,000 yen (tax included) or more, shipping is free (per delivery address).

*Please note that if the item is forwarded after shipment due to an incorrect address or a move, an additional fee will be charged for shipping to the recipient.

Delivery company

Products will be delivered by Yamato Transport's "Takkyubin" service. The estimated delivery time from shipping is 1 to 3 days.

  • The tracking number will be included in the "Shipping Information" email sent to you at the time of shipment.
  • Please check the delivery status after shipment using the parcel inquiry system.
  • Delivery may be delayed due to weather or road conditions.

Regarding long-term absence and refusal to receive parcels

If there is a delay in receiving your package due to a long absence on your part, the delivery company will store your package for a maximum of 7 days, including the day of shipment, regardless of the reason.
If your package is returned after the storage period has expired, additional shipping charges will be incurred for re-delivery, so please be sure to collect it within the period.

  • Please be sure to collect your returned item within the specified period, as a separate shipping fee will be charged for re-delivery.
  • If you refuse to accept the item or cancel after it has been shipped, we may charge you for the round-trip shipping costs (even in cases where shipping is free).
  • If your parcel is returned due to a long absence or refusal to accept delivery, we may not be able to accept your next order.