Cocowa Co., Ltd. (hereinafter referred to as "our company") recognizes that it is our social responsibility to handle customers' personal information appropriately, and has established the following privacy policy to strive to protect customers' personal information.

When using this website or purchasing products, customers must carefully read and agree to the "Customer Information Handling Regulations (Privacy Policy)" below. If you do not agree, you will not be able to purchase products.

Definition of Personal Information

Personal information is information about an individual, such as name, date of birth, gender, telephone number, email address, occupation, place of employment, etc., that can identify a specific individual.

Sources of personal information

We may collect personal information from the sources listed below. In addition, as our store is operated on the Shopify platform, the above information may be collected, stored, and processed by Shopify Inc. (Canada) and its affiliates.

• This includes when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• This includes collecting information from your device when you use our products and services or visit our websites, and through cookies and similar technologies.
• From our service providers, including when we engage them to use certain technologies or collect or process your personal information on their behalf.
• From our partners and other third parties

Use of Personal Information

We may use your personal information for the following purposes:

1. To provide information about our various products and services to customers
2. For the Company to notify customers in advance in writing, etc.
3. To utilize the information for marketing research, such as surveys of usage trends
4. To use for information distribution, marketing activities, and other services
5. To verify your identity when logging in
6. To process orders, make payments, deliveries, etc.
7. To enable users to use the Service smoothly
8. To promote the use of our services by processing the information into a format that does not identify individuals and creating statistical data.
9. To respond to inquiries from users
10. To notify you of information about the Service or advertising information advertised by businesses other than our company
11. To provide new plans for the Service
12. For campaign lotteries and prize and product delivery
13. To verify the identity of users when making inquiries, etc.
14. To exercise rights and fulfill obligations based on contracts, laws, etc.
15. When there is a legitimate reason based on laws and regulations, etc.
16. To contact you as necessary, such as to provide important notices regarding the Service

Change in purpose of use of personal information

Our shop may change the purpose of use of personal information within the scope that is reasonably deemed relevant, and will notify or publicly announce any changes to customers.

Restrictions on use of personal information

Our shop will not handle personal information beyond the scope necessary to achieve the purpose of use without the customer's consent, except as permitted by the Personal Information Protection Act or other laws and regulations. However, this does not apply in the following cases.

1. When required by law When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the customer's consent
2. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the customer's consent
3. When it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out duties prescribed by law, and obtaining the customer's consent may impede the performance of such duties.
4. When the user has given their consent
5. When providing personal information to third parties such as stores, payment service providers, delivery service providers, and cooperating companies for the purpose of processing orders, settlement, delivery, etc.
6. When disclosing or providing statistical data in a manner that does not allow the user to be identified

Safety management of personal information

Our shop will provide necessary and appropriate supervision to our employees to ensure the safe management of personal information against the risk of loss, destruction, falsification, leakage, etc. Furthermore, if our shop outsources all or part of the handling of personal information, we will provide necessary and appropriate supervision to ensure the safe management of personal information at the outsourced party.

Provided by a third party

Our shop will not provide personal information to third parties without the customer's prior consent, except when disclosure is permitted under the Personal Information Protection Act or other laws and regulations. However, the following cases do not fall under the provision of personal information to third parties as defined above.

1. When personal information is provided in connection with the Shop outsourcing all or part of the handling of personal information to the extent necessary to achieve the purpose of use.
2. When personal information is provided in connection with business succession due to a merger or other reason.
3. When jointly using personal information in accordance with the provisions of the Personal Information Protection Act

Disclosure of Personal Information

When a customer requests disclosure of personal information pursuant to the Personal Information Protection Act, the Shop will disclose the information to the customer without delay after confirming that the request is from the customer themselves (if the personal information in question does not exist, the Shop will notify the customer). However, this does not apply if the Shop is not obligated to disclose the information under the Personal Information Protection Act or other laws and regulations.

Correction, deletion, About suspension of use

We recognize that customers have the right to request correction, suspension of use, deletion, etc. of their personal information, and will respond promptly and without objection to such requests.

Relationship with Shopify

This service is hosted by Shopify , which collects and processes your personal information to provide and improve the service. This information may be shared with third parties in third countries. Shopify may also use your behavioral data to provide enhanced features and functionality. Shopify is responsible for the processing of this personal information and for any rights you may have. For more information, please see Shopify 's Consumer Privacy Policy and Privacy Portal .

Use of Cookies and Other Technologies

We may store and reference access logs or cookies on your computer to the extent necessary to achieve the above purposes of use. Cookies are a mechanism for temporarily storing data about your access. Access logs record server activity, such as your IP address and browser type.

Using Google Conversion Enhancements

We use Google Conversion Enhancement to improve the accuracy of ad performance measurement and optimize the ads we deliver. This feature securely hashes customer data, such as email addresses, phone numbers, names, and addresses, before sending it to Google. The data is processed in accordance with Google's privacy policy and is used only for ad optimization. The collected data is hashed using the SHA256 encryption method to protect privacy. It is not shared with third parties other than Google. This data is used only to improve the effectiveness of ads.

1) User Choice and Opt-Out

Users can control data collection through the cookie consent banner when visiting our website. They can also opt out of personalized advertising through Google's Ad Settings: Google Ad Settings

For more information on how Google handles data, see Google 's privacy policy: Google Privacy Policy

2) Links to external sites

Our website may contain links to external sites, but we cannot be held responsible for ensuring the safety of personal information on these external sites. Please check the privacy policy of the linked site for information on the protection of personal information at the linked site.

Disclaimer

While we make every effort to ensure the accuracy of the information posted on our website , we shall not be held responsible for any actions taken by users using the information on our website.We shall not be held responsible for any damages incurred by users or third parties as a result of their use of our website .

inquiry

For requests for disclosure, opinions, questions, complaints, or other inquiries regarding the handling of personal information, please contact the contact details listed in the " Information Based on the Specified Commercial Transactions Act " on our shop, or contact us using the inquiry form on the shop page.

Continuous Improvement

Our shop will review the operation status regarding the handling of personal information from time to time, strive for continuous improvement, and may change this privacy policy as necessary. When a revision is made, it will be posted on our website and will automatically be applied at the time of posting.

Privacy Policy Establishment and Revision Dates

Establishment: October 1, 2025